Frequently Asked Questions

Please take a moment to read the frequently asked questions below before contacting us, as 90% of your queries will be answered here. If not, please feel free to email us at: hello@ambiore.co

Q. When will my order arrive?

A. Most orders are processed within 2–4 working days of being placed.

An email confirmation containing your tracking number will be sent to your email address once the order has been dispatched.

Orders are dispatched from our nearest warehouse based on your location. These are estimated times based on current delivery times*.

USA: 7–10 working days

*Times may vary due to busy shipping periods or national holidays.

Q. Has my order been dispatched yet?

A. Orders are usually dispatched within 2–4 working days, sometimes sooner.

You will receive a dispatch email once your order has been dispatched, but please check your SPAM/Junk folder just to be sure.

If you cannot find your dispatch email or think you may have deleted it, please contact us at Hello@ambiore.co, and we can provide you with real-time information on whether your order has been dispatched.

Q. My item has broken or been damaged; what can I do?

A. Firstly, we apologize if this has happened.

To help us sort this out, please take some photos and send them to us at Hello@ambiore.co - Once we have received them, our team will take care of it. We need to be notified within 48 hours of the parcel’s arrival. We are not responsible for any damage to the packaging, as it is the courier’s responsibility to handle it with care. Unfortunately, this is beyond our control.

Q. Can I get a refund or return the item?

A. We offer a 30-day money-back guarantee.

If 30 days have passed since you received your purchase, we are unfortunately unable to offer you a refund or exchange. To receive a full refund, the items must be returned in the condition you received them, including the box, packaging and all accessories.